FAQ

We accept delivery to England, Scotland, Wales, Northern Ireland and British Forces Post Office (BFPO) addresses, including destinations served through the BFPO network.

Other international delivery destinations are not included. BFPO orders must meet the relevant postal and destination requirements.

Yes. Standard delivery costs £0 for accepted orders within our delivery coverage, with no minimum order value.

We do not require additional delivery, handling or import payments on receipt for accepted orders. Please contact us if you receive an unexpected charge request.

Orders normally take 1–3 working days to process, followed by 3–5 working days of standard transport after dispatch.

The combined standard estimate is normally 4–8 working days from the start of processing. Working days are Monday–Friday, excluding UK public holidays.

These are estimates rather than guaranteed dates. BFPO routing may require additional time; any different estimate will be communicated before we accept the order.

Yes. We provide shipment tracking information after dispatch, together with details of the delivery service.

Tracking updates may be less frequent once a BFPO parcel enters the military postal network.

Email us with your order number if the communicated delivery estimate has passed. We will investigate with the delivery service and explain the next steps.

We remain responsible for resolving non-delivery in accordance with your consumer rights. You do not need to pursue a carrier claim on our behalf before receiving a remedy to which you are entitled.

Only the items expressly listed in the product description are included.

Laptops, phones, tablets, keyboards, mice and decorative items shown in lifestyle photographs are not included unless the description specifically states otherwise.

Review the product description and dimensions before buying, including the support surface and any retaining ledges.

Consider your device’s size, weight, case and intended position. Do not assume universal compatibility. Contact us before ordering if you need help checking a specific product.

Use stands on a stable, level surface and follow the supplied instructions.

Contact us promptly to request an address correction, order change or cancellation before dispatch.

Changes cannot be guaranteed once an order has been dispatched. If it has already been sent, you can use the return process. Your statutory cancellation rights remain unaffected.

Contact us within 30 calendar days after receiving your order to request a change-of-mind return. You do not need to give a reason.

We will provide the appropriate UK return address and postage instructions. Send the goods back within 14 calendar days after notifying us.

We cover return shipping for both change-of-mind and faulty-item returns. There is no restocking or return administration fee.

Please read our Return and Refund Policy for full details.

Contact us as soon as reasonably possible with your order details and a description of the issue.

Photographs can help where practical, but they are not a condition of your statutory rights. We will arrange an appropriate remedy and cover the relevant return postage.

The 30-day change-of-mind period does not limit your rights relating to faulty or misdescribed goods.

Eligible refunds are issued to your original payment method within 3 working days after we receive the returned goods.

Any earlier applicable legal deadline, including one triggered by evidence that you have sent the goods back, takes priority.

Your payment provider may need additional time to display the credit after we issue it. We do not charge a refund processing fee.

Store prices are displayed in pounds sterling, GBP.

The payment methods actually available for your order are displayed at checkout. Availability may depend on the payment provider and the transaction.