Refund policy

Last updated: 17 October 2026

ByteWave Autumn is operated by ByteWave AUTUMN LLC. We offer a 30-day change-of-mind return period and cover return shipping costs.

Requesting a Return

Contact support@bytewaveautumn.com within 30 calendar days after receiving your order. Include your order number or other proof of purchase and identify the item you wish to return. You do not need to give a reason for changing your mind.

We will provide the appropriate UK return address and arrange a prepaid return method or reimburse agreed reasonable return postage. Please contact us before posting so we can provide the correct instructions. Your statutory cancellation rights do not depend on obtaining our approval.

Please send the goods back within 14 calendar days after notifying us of your return.

Item Condition

You may inspect an item as you would in a shop. Please return it with its included parts and accessories, using the original packaging where reasonably possible. Original packaging is not a condition of your statutory rights.

Where legally permitted, we may deduct a reasonable amount for diminished value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning. We will explain any proposed deduction.

Return Costs

We cover return shipping for both change-of-mind returns and items that are faulty, damaged, incorrect or not as described.

We do not charge a restocking fee or return administration fee.

Faulty, Damaged or Incorrect Items

Contact us as soon as reasonably possible if there is a problem with your order. Photographs can help us investigate where practical, but we will not make your statutory rights conditional on providing photographs.

We will arrange an appropriate refund, repair or replacement in accordance with your rights. The 30-day change-of-mind period does not limit rights relating to faulty or misdescribed goods.

Refunds

We will issue an eligible refund to your original payment method within 3 working days after receiving the returned goods.

For a statutory cancellation, any earlier applicable legal deadline—including one triggered by evidence that you have sent the goods back—will take priority.

We refund the item price and any refundable standard delivery charge. Our standard delivery charge is £0.

Your payment provider may require additional time to display the credit after we issue it. We do not charge a refund processing fee.

Cancellation Before Dispatch

Contact us promptly if you wish to cancel before dispatch. If the order has already been dispatched, you may use the return process above.

Your Consumer Rights

This policy is in addition to your statutory rights and does not exclude or restrict them. Sale items retain the same statutory protections as full-price items.

Contact

Email: support@bytewaveautumn.com
Telephone: +44 7958 340074
Customer service: Monday–Friday, 09:00–16:00 London time, excluding UK public holidays.

Operator: ByteWave AUTUMN LLC
Company registration number: 20241572444
Business correspondence address: 955 S Havana St Apt 203, Denver, CO 80012, United States.

This business correspondence address is not our return address. Contact us for the appropriate UK return address.