Shipping policy

Last updated: 17 October 2026

Dispatch Location

ByteWave Autumn orders are dispatched from the United Kingdom.

Delivery Coverage

We accept orders for delivery to:

  • England.

  • Scotland.

  • Wales.

  • Northern Ireland.

  • British Forces Post Office addresses, including BFPO destinations served through the BFPO network.

Northern Ireland and BFPO are included in our delivery coverage. We do not accept other international delivery destinations.

Delivery Charges

Standard delivery is free for all accepted orders within our delivery coverage. There is no minimum order value for free delivery.

We do not charge additional handling fees or require customers to pay import charges on receipt for accepted orders. Contact us if you receive an unexpected charge request relating to your order.

Processing Time

Orders normally take 1–3 working days to process before dispatch.

Working days are Monday–Friday, excluding UK public holidays. Processing time is separate from transport time.

Transport Time

Standard transport normally takes 3–5 working days after dispatch.

The combined processing and standard transport estimate is normally 4–8 working days from the start of order processing.

These are estimates, not guaranteed delivery dates. Bank holidays, disruption and destination-specific routing may affect delivery.

BFPO Deliveries

BFPO delivery involves routing through the military postal network. The standard 3–5 working day transport estimate may not cover the complete journey to an overseas or operational BFPO destination.

Where a different estimate applies, we will communicate it before accepting the order. Delivery must also be compatible with the relevant BFPO parcel and destination requirements.

Enter the recipient and full BFPO address accurately. Contact support@bytewaveautumn.com before ordering if checkout does not recognise your BFPO details.

Tracking

We provide shipment tracking information after dispatch. The dispatch message will identify the delivery service and available tracking details.

Tracking updates may be less frequent once a BFPO parcel enters the military postal network.

Delays and Missing Parcels

If your order has not arrived within the communicated estimate, contact us with your order number. We will investigate with the delivery service and keep you informed.

We remain responsible for resolving non-delivery in accordance with your consumer rights. We will not require you to resolve a carrier claim on our behalf before receiving a remedy to which you are entitled.

If we cannot deliver within an agreed essential deadline, or within a further reasonable period where applicable, you may cancel and receive the refund required by law.

Address Changes

Contact us promptly to request an address correction. We cannot guarantee changes after dispatch.

If an address issue prevents delivery, we will contact you to discuss the available options before arranging any additional service or charge.

Contact

Email: support@bytewaveautumn.com
Telephone: +44 7958 340074
Customer service: Monday–Friday, 09:00–16:00 London time, excluding UK public holidays.

Operator: ByteWave AUTUMN LLC
Company registration number: 20241572444
Business correspondence address: 955 S Havana St Apt 203, Denver, CO 80012, United States.