Terms of Sale

BYTEWAVE AUTUMN · PURCHASE INFORMATION

Clear terms for your purchase.

Last updated: 17 October 2026

These Terms of Sale apply to purchases made through bytewaveautumn.com. Read them together with our Terms of Service, Return and Refund Policy and Shipping Policy.

1. Seller information

ByteWave Autumn is operated by ByteWave AUTUMN LLC, registered in Colorado, United States.

Company registration number: 20241572444
Business correspondence address: 955 S Havana St Apt 203, Denver, CO 80012, United States.

Our US correspondence address is not the address for returned goods. Returns are handled through a UK address supplied by customer service.

2. Placing an order

Provide accurate contact, billing and delivery information, and review your order before submitting it. You must have legal capacity to make the purchase or appropriate authorisation.

Submitting an order is an offer to buy. An automated acknowledgement confirms receipt of the order; acceptance takes place when we send a dispatch confirmation.

Before acceptance, we may decline an order for a legitimate reason, including unavailable stock, failed payment, suspected fraud, an address we cannot serve or a material listing error. We will notify you and refund any payment taken for an order we do not accept.

We will not require an increased price without your agreement. These provisions do not give us an unrestricted right to cancel an accepted order.

3. Product descriptions and suitability

The product description identifies the item and what is included. Devices and decorative props in lifestyle photographs are not included unless expressly stated.

Review dimensions, materials and suitability information before purchasing. Do not assume that a stand is compatible with every device. Consider any device case, retaining ledge and support surface, and contact us if you need clarification.

Use products on a stable surface and follow supplied instructions. Differences caused by screen settings or lighting do not limit rights relating to faulty or materially misdescribed goods.

4. Prices and payment

Prices are displayed in pounds sterling, GBP, and include applicable taxes where required. Standard delivery costs £0 within our stated coverage.

We do not require additional handling, delivery or import payments on receipt for accepted orders. Any agreed optional service must be disclosed before purchase.

Payment methods are those actually available at checkout. Payment is subject to the selected provider’s authorisation and applicable terms.

5. Delivery

Orders are dispatched from the United Kingdom. Delivery coverage includes England, Scotland, Wales, Northern Ireland and BFPO addresses served through the BFPO network.

Processing normally takes 1–3 working days, followed by 3–5 working days of standard transport after dispatch. Working days are Monday–Friday, excluding UK public holidays.

BFPO routing may require additional time. Any different estimate must be communicated before we accept the order, and the parcel must meet relevant destination requirements.

Estimates are not guaranteed delivery dates unless expressly agreed. Responsibility for the goods remains with us until delivery into your physical possession or that of a person you nominate, subject to applicable law.

Contact us if an order does not arrive within its communicated estimate. Your applicable cancellation and refund rights remain available where delivery fails.

6. Changes and cancellation

Contact us promptly to request a change or cancellation before dispatch. We cannot guarantee changes once an order has been dispatched.

If the order has already been sent, use the return process. Your statutory cancellation rights do not depend on our approval or on our ability to stop dispatch.

7. Returns and refunds

Notify us within 30 calendar days after receipt if you wish to return an item because you have changed your mind. Send it back within 14 calendar days after notifying us.

Contact us for the appropriate UK return address and postage arrangements. We cover return shipping for both change-of-mind returns and faulty, damaged, incorrect or misdescribed items.

You may inspect goods as you would in a shop. Where legally permitted, a reasonable deduction may apply for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Any earlier applicable statutory refund deadline, including one triggered by evidence of return, takes priority. Your payment provider may require additional time to display a credit after we issue it.

See our Return and Refund Policy for the complete process.

8. Faulty goods and statutory rights

Goods must meet applicable legal requirements, including being of satisfactory quality, fit for their stated purpose and as described.

Tell us as soon as reasonably possible if an item has a problem. We will arrange an appropriate refund, repair or replacement in accordance with your rights.

The 30-day change-of-mind return period does not limit rights relating to faulty or misdescribed goods. Sale items retain the same statutory protections as full-price items.

9. Liability and applicable protections

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

Mandatory consumer protections and access to competent courts remain available despite our US company registration. No provision requires UK consumers to give up rights or remedies available under applicable law.

10. Privacy and changes to these terms

Personal information is handled as described in our Privacy Policy.

Changes to these Terms of Sale apply prospectively. The version in effect when your order is placed applies to that order.