Terms of service

Last updated: 17 October 2026

These Terms apply to your use of bytewaveautumn.com and purchases from ByteWave Autumn, operated by ByteWave AUTUMN LLC.

Our Business

Legal operator: ByteWave AUTUMN LLC
Company registration number: 20241572444
Business address: 955 S Havana St Apt 203, Denver, CO 80012, United States.
Email: support@bytewaveautumn.com
Telephone: +44 7958 340074

Our store uses Shopify to provide its ecommerce platform.

Using the Website

Provide accurate information when ordering or contacting us. You must have legal capacity to enter into the transaction or appropriate authorisation.

Do not misuse the website, interfere with its security, introduce malicious software, submit fraudulent orders or infringe another person’s rights.

Product Information

Product descriptions identify what is included in a purchase. Computers, phones, tablets and other props shown in lifestyle photographs are not included unless expressly stated.

Colours and appearance can vary with screen settings and lighting. This does not affect your rights if goods are faulty or materially different from their description.

Check product dimensions and device suitability before purchasing. Use stands and accessories on a stable surface and follow supplied instructions.

Prices and Payment

Prices are displayed in pounds sterling, GBP. Displayed consumer prices include applicable taxes where required.

Delivery is free within our stated delivery area. We do not impose additional delivery, handling or import charges on receipt for accepted orders.

The payment methods available are those actually displayed at checkout. Payment is subject to the selected provider’s authorisation and terms.

Orders and Contract Formation

Submitting an order is an offer to purchase. An automated order acknowledgement confirms receipt of your order; acceptance takes place when we send a dispatch confirmation.

We may decline an order before acceptance for a legitimate reason, such as unavailable stock, failed payment, suspected fraud, an address we cannot serve or a material listing error. We will notify you and refund any payment taken for an order we do not accept.

We will not require you to pay an increased price without your agreement. These provisions do not give us an unrestricted right to cancel an accepted order.

Delivery

We dispatch from the United Kingdom and accept deliveries to England, Scotland, Wales, Northern Ireland and British Forces Post Office addresses.

Order processing normally takes 1–3 working days. Standard transport normally takes 3–5 working days after dispatch. BFPO routing may require additional time; any different estimate must be communicated before we accept the order.

Delivery estimates are not guaranteed dates unless expressly agreed. Our Shipping Policy provides further details.

Responsibility for the goods remains with us until they are delivered into your physical possession or that of a person you nominate, subject to applicable law.

Cancellations, Returns and Refunds

We offer a 30-day change-of-mind return period after receipt. We cover return shipping and do not charge a restocking fee.

Eligible refunds are issued to the original payment method within 3 working days after returned goods are received, subject to any earlier legal deadline.

See our Return and Refund Policy for the process. Your statutory rights remain unaffected.

Consumer Rights and Liability

Goods must meet applicable requirements, including being of satisfactory quality, fit for their stated purpose and as described.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

We remain responsible for loss or damage for which applicable consumer law makes us responsible. No website disclaimer removes your statutory remedies.

Website Content and Links

Content on the website is owned by us or used with permission. Personal use of the website does not transfer intellectual property rights.

Links to third-party services are provided where relevant. Their own terms and privacy notices apply to their services.

Changes and Governing Law

Changes to these Terms apply prospectively. The version in effect when your order is placed applies to that order.

Mandatory consumer protections applicable to your purchase remain available despite our US company registration. These Terms do not require UK consumers to give up access to courts or remedies available under applicable law.

Contact and Complaints

Contact support@bytewaveautumn.com or call +44 7958 340074.

Customer service hours are Monday–Friday, 09:00–16:00 London time, excluding UK public holidays.