Privacy policy

Last updated: 17 October 2026

This Privacy Policy explains how ByteWave AUTUMN LLC, trading as ByteWave Autumn, handles personal information when you visit bytewaveautumn.com, place an order or contact us.

Who Is Responsible for Your Information

ByteWave AUTUMN LLC is responsible for the personal information we process for our store operations.

Company registration number: 20241572444
Business address: 955 S Havana St Apt 203, Denver, CO 80012, United States.
Privacy contact: support@bytewaveautumn.com
Telephone: +44 7958 340074

Our store is hosted on Shopify. Shopify and payment providers may also process information under their own privacy notices and, for some activities, act as independent controllers.

Information We Collect

Depending on your interaction with us, we collect:

  • Contact information, such as your name, email address, telephone number and delivery or billing address.

  • Order information, including products purchased, transaction amounts, delivery details, returns and refunds.

  • Payment-related information, such as payment status, transaction references and limited payment details supplied by our payment providers.

  • Customer service information, including messages and attachments you send us.

  • Technical information, such as your IP address, browser, device information, cookie identifiers and security logs.

Payment credentials are handled by the payment services used at checkout. Please do not send full card numbers, passwords or security codes to our customer service team.

How We Use Information

We use personal information to:

  • Process payments and fulfil orders.

  • Provide delivery updates and customer support.

  • Handle cancellations, returns, refunds and complaints.

  • Maintain transaction and accounting records.

  • Detect fraud, protect our store and investigate misuse.

  • Meet legal obligations and establish or defend legal claims.

We request the information needed for these purposes. If essential order information is not provided, we may be unable to complete a purchase or delivery.

Legal Bases

Where UK data protection law applies, our processing relies on:

  • Performance of a contract, including taking steps you request before a purchase.

  • Compliance with legal obligations.

  • Legitimate interests, such as proportionate fraud prevention, store security and handling enquiries, balanced against your rights.

  • Consent where required, including for non-essential cookies or optional marketing.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

Cookies and Similar Technologies

Our store uses technologies needed for functions such as shopping baskets, checkout, security and remembering privacy choices.

We use a Cookie consent banner. Non-essential technologies requiring consent should operate only after you give the relevant consent. You can change your preferences through the store’s privacy controls where available, or contact us for assistance.

We do not currently use separately installed third-party advertising or analytics tools. Shopify’s platform features may still process technical and usage information according to the features enabled on the store.

If our tools or purposes change, we will update this notice and obtain consent where required.

Sharing Information

We share relevant information with service providers where needed, including Shopify, payment processors, delivery and return providers, IT providers and professional advisers.

We may also disclose information where legally required, to protect legal rights or in connection with a lawful business transfer.

We do not sell customer personal information.

International Processing

We are a US company serving UK customers. Information may be accessed or processed in the United States and other countries where Shopify or our service providers operate.

Where UK law requires safeguards for a restricted international transfer, the applicable transfer arrangements must provide the required protection. You may contact us for information about safeguards relevant to your data.

Retention and Security

We retain information for as long as reasonably necessary for the purposes described above, including applicable accounting, tax, dispute and legal requirements. Retention depends on the information involved, the relationship with you and any legal requirement to keep it.

We use reasonable organisational and technical measures to protect information. No internet service can guarantee absolute security.

Your Rights

Depending on the applicable law and circumstances, you may request access, correction, deletion, restriction or portability of your information, object to certain processing, or withdraw consent.

Contact support@bytewaveautumn.com to make a request. We may need proportionate information to verify your identity. We normally respond to UK data rights requests within one month, subject to permitted extensions.

You may complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. You can contact us first, but this is not a condition of making a complaint.

Children

Our store is not directed at children, and we do not knowingly collect children’s information for marketing. Contact us if you believe a child has provided personal information that should be removed.

Updates

We may update this policy to reflect changes in our operations or legal obligations. The current version will appear on this page with its updated date.